I wanted to write a letter of appreciation for the high level of service received from Nick Slover of SB&C Services performing the fiber optic installation for our home located in Pawlet, VT. Vtel, or a contractor for vtel, came in the spring to layout the plan as to how they were going to run the line to the house. Despite my suggestions, it was designed
to come up around the house over other buried utilities which raised
concerns. Then it never happened. I heard from Nick a week or 2
ago. He set up a time to meet me and go over a plan in which he was
totally accommodating and obviously very skilled in figuring out the
best way to execute the task. He then called me yesterday, gave me
advance notice as to when he was going to be here, arrived right on
time and he and his very competent and courteous 2 man crew did an
excellent job. Working efficiently and leaving behind a very neat job.
I am writing this because I am in a service industry as a real estate
broker and was so impressed by the level of service that I thought it
was right to take the time to show my appreciation. I have always
liked the service provided by vtel (when you call a person answers
instead of an automated directory!). Nick and his 2 man crew are a
continuation of this high level of service.